Job Overview:
We are seeking an experienced GP Receptionist to join our friendly GP practice team at the Integrated Care Centre in Oldham.

The ideal candidate will be responsible for the general administrative and reception duties within the Practice and work with our established processes, policies and procedures to provide a comprehensive high-quality service and deal efficiently and courteously with patient enquiries.

Your regular duties in this role will be dealing with telephone, face to face and electronic enquiries, booking and/or amending patient appointments and home visits, contacting patients to provide information from the clinical team and assisting patients to access our services and those available in the wider community.

Duties:

RECEPTION

• Receiving patients, consulting with members of practice team
• Processing personal and telephone requests for appointments, telephone consultations and ensuring callers are directed to the appropriate healthcare professional
• Register new patients, checking all details for accuracy and enter on computer registration link
• Taking messages and passing on information
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers

GENERAL ADMINISTRATION

• Processing and distributing paper correspondence received into practice
• Process outgoing mail – taking to post office and logging in post book
• Filing and retrieving paperwork
• Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
• Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying, and scanning
• Keeping the reception area, notice boards, leaflet etc. tidy and presentable
• Cover sickness/annual leave and work reasonable overtime when required.
• Perform any other relevant and reasonable duties that may be requested by the Practice Manager, reception manager or partners.
• Undertake statutory and mandatory training as required.
• To provide an efficient word processing service for GPs and health professionals as required. This includes the typing of letters, patient referrals, etc. in an accurate and quality manner.
• To make appointments, bookings and admissions as required.
• To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure.
• File patient records and correspondence in patient medical records.
• To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.
• To assist with the gathering of information re QOF, Audits, Enhanced service data when required.
• To provide cover for members of the team during periods of sickness and annual leave.
• Carry out administrative tasks relating to patient records, including filing, document management and ensuring patients can access reports, prescriptions and that they are easily accessible.

Qualifications:
- Proven experience in an office setting or similar role
- Proficient in Microsoft Office Suite, particularly Word and Excel
- Strong organizational skills with attention to detail
- Excellent phone etiquette and communication skills
- Familiarity with QuickBooks is a plus
- Ability to computerize information efficiently

If you are a motivated individual with excellent organizational skills and a passion for providing exceptional customer service, we would love to hear from you

Job Type: Permanent

Pay: £11.44 per hour

Expected hours: 20 per week

Benefits:

• Company pension

Schedule:

• Day shift
• Monday to Friday
• Overtime

Supplemental pay types:

• Bonus scheme

Education:

• GCSE or equivalent (preferred)

Experience:

• GP Receptionist/Administration: 1 year (preferred)
• Administrative experience: 1 year (preferred)

Language:

• English (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person

Application deadline: 20/05/2024
Expected start date: 20/05/2024