Are you a professional, detail oriented individual looking for a long-lasting role and an exciting opportunity to build a career within a successful law firm? Are you enthusiastic about creating unforgettable experiences for valued customers?

This unique role offers you the opportunity to gain an understanding of legal expertise and business operations.

It offers an excellent benefits package and the opportunity to gain valuable, unique industry experience to set up your career, whilst earning an industry recognised Level 3 Business Administration qualification as you work.

Responsibilities of an Administrator Apprentice

• Your daily mission will involve managing confidential client information in line with GDPR regulations
• You will meticulously input this information into our client’s management database
• You'll be responsible for scheduling initial consultations, setting up client files, liaising with clients on their specific needs, and ensuring the delivery of excellent end-to-end customer service
• Additionally, you will oversee invoicing and billing processes to ensure timely payments.
• At times, you may be required to cover our reception, providing clients with refreshments, and delivering outstanding in-person customer service
• You may also be involved in assisting with various administrative tasks and handling post.
• You will find yourself juggling phone calls, emails, room bookings, appointment bookings and managing the needs of multiple clients and departments simultaneously, ensuring that no client is ever overlooked or forgotten.
• The experienced Operations Manager and Client Care Lead who will provide guidance and support to help you excel in this exhilarating role.

Requirements

• Keen attention to detail, outstanding organisational skills, and positive and friendly demeanor positive impact on someone's day motivates you, and you possess exceptional in-person and telephone customer service skills
• Your ability to defuse situations and comfort people through your words is an asset
• You will have the ability to engage with individuals from diverse backgrounds while maintaining professionalism and approachability
• You can maintain a positive attitude during stressful situations and can think on your feet
• A high level of proficiency in English, both verbally and in writing, is essential to communicate with the clients
• They highly value individuals who are self-motivated, results-oriented, and ambitious
• Confident and polite manner
• Good telephone manner
• Good standard of literacy and numeracy
• Able to understand the importance of confidentiality
• Positive can-do attitude

Desired qualifications

• You will have at least a GCSE level qualification in English and Math, with a minimum grade of 4/C (or equivalent)

Benefits

• Celebrate your birthday with an exclusive day off.
• Health and well-being services, and covered costs with our Health Insurance Cash Plan.
• Our group life cover (death in service) provides peace of mind and financial security.
• Unlock enhanced annual leave based on your length of service.
• Fantastic development opportunities within the company as we expand.
• Our extensive online learning and development resources.
• Invitations to attend exclusive networking and industry events.
• Participate in our exciting quarterly team-building and social events.
• An annual allowance dedicated to fuelling your personal and professional growth through training and development opportunities.
• Vibrant and modern offices in Hove and Mayfair which are centrally located amongst cafes and restaurants. Our Hove office is within a 5-minute walk of Hove Beach!
• Workplace Pension Scheme.
• Well-integrated public transportation network including buses, trains, and Beryl BTN rental bicycles.
• Numerous staff engagement activities and initiatives throughout the year.
• Exclusive discounts at local businesses in the Hove area.

Prospects

We are actively seeking individuals who are not just looking for a job but are motivated by the prospect of long-term growth within our company.

Job Title: Administrator Apprentice

Apprenticeship: Business Administration Level 3

Contract: 18-month Fixed-Term contract.

Location: Hove

Salary: £16,000 - £18,000 per annum (depending on experience)

Full Time: Monday – Friday, 9:00am – 6:00pm

For more information about this Administrator Apprentice role, please contact Frankie Denahy at Next Step Apprenticeships.

Job Types: Full-time, Apprenticeship

Pay: £16,000.00-£18,000.00 per year

Benefits:

• Additional leave
• Company events
• Company pension
• Employee discount
• Health & wellbeing programme
• Transport links

Schedule:

• Day shift
• Monday to Friday

Work Location: In person