Call Centre/Admin Assistant

Location: Solihull

Hours: Full time - 39 hours

Salary - £8.80 - £11.64 per hour

Benefits:

• Extra day off on your birthday
• Discounted hearing and eyecare benefits
• Enhanced pay for family leave (Maternity/ Paternity etc)
• WeCare employee support services
• The option for flexible Holiday increase
• Annual contact Lens check (if required)
• Free Parking (Based in a retail park)

Previous Admin/Call centre experience is required for this role.

This role includes taking phone calls/admin for two stores Solihull and Shirley. However you will be based in the new store in Solihull opening this month!

At Specsavers, our Call Centre Assistants are essential in shaping the beginning of our Customer’s journey.

We’re looking for someone with experience in customer service with strong communication skills, who is good with people, has an organised approach & a willingness to help - a friendly and professional approach is essential.

Joining our team, you’ll make sure every patient receives a great experience from the get go, creating a positive impression at every opportunity.

• Answering all telephone calls in a prompt, clear and friendly manner
• Transferring calls efficiently
• Responding to customer enquiries
• Ensuring customer details are captured accurately when booking appointments
• Admin duties

Join our team and you’ll discover why at Specsavers, we pride ourselves on providing the foundation for exciting, long-term careers. We’ll continue to develop and expand your knowledge of Optics to enable you to support with all customer enquiries, ensuring the highest levels of customer care are maintained.

If you are interested please click Apply as this vacancy will close once we have filled all available places.

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INDR

Job Types: Full-time, Permanent

Pay: £8.80-£11.64 per hour

Expected hours: 39 per week

Benefits:

• Employee discount

Schedule:

• Day shift
• Weekend availability

Experience:

• Call centre / Admin: 1 year (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person