KEY PERFORMANCE AREAS · Be an inspirational leader and exemplar role model who clearly and consistently role models, supports and articulates the hospice vision, values and expectations regarding service quality to team members and nurtures their development to enable delivery of exceptional care · Holding a reduced/time limited caseload and acting as named worker, undertake comprehensive specialist assessment of complex palliative care needs and provide excellent clinical care · Using clinical and analytical skills alongside ethical and legal reasoning formulate, with the patient and their family, individualised recommendations/care plans and evaluate their effectiveness · Effectively manage the care of patients with advanced disease and complex needs who require specialist palliative care including advance care planning, symptom management and end of life care that meets the needs of the individual and those important to them, promotes choice and empowers people to live life to the full and die with dignity in their preferred place of care · Collaborate effectively with primary and community care colleagues and other partners to identify those individuals in the last 12 months of life, promote awareness of and access to hospice services, encourage referrals and reduce the fear associated with death and dying · Work across departmental boundaries and with all relevant professionals, groups and individuals to achieve awareness of hospice services, the community team model of provision, its outcomes and impact for patients and those that matter to them · Ensure effective systems are in place and maintained to respond to referrals in a timely manner ensuring delegation takes account of the capacity and capability of team members to meet the needs of patients and those important to them · Develop, manage and maintain the service to be able to respond to patients and their families experiencing crisis situations within community to prevent avoidable hospital admissions/readmissions negotiating admission to ELH inpatient beds where this can better meet patient need · Lead on non-medical prescribing (NMP) within the team, including the development, implementation and review of NMP policy and procedures · Take a lead on specific projects and work collaboratively with others making a significant contribution to the delivery of hospice strategic objectives, governance agenda and local initiatives to improve specialist and supportive palliative care across our community · Develop and motivate team members to ensure the delivery of high quality care and support that meets the standards set out in legislation, national and local best practice guidance, clinical guidelines and hospice policies and procedures · Manage the organisation, coordination and delivery of clinical care ensuring patients, staff, volunteers and the public are supported in ways that maximise health, safety, wellbeing and self-determination · Function as a recognised specialist resource, within and beyond the hospice, and ensure the community team provide professional advice and interventions in order to improve quality of life through palliation of symptoms and individualised end of life care to meet people’s wishes and needs. · Monitor the teams clinical caseloads, including admissions, episode closures and outcomes to provide assurance of a cost effective and equitable service that complements generic provision and is appropriate to the specific purpose, roles and skills of the hospice community team · Lead on the development and provision of high quality formal and informal education to all involved in the delivery of palliative and end of life care as identified by organisational training needs analysis · Manage the service budget in line within agreed departmental limits, financial policies and procedures · Be accountable and responsible for a defined portfolio directed by service need which might include for example, clinical supervision, safeguarding.