Critical Facilities Operator
- JPMorgan Chase & Co
- Canary Wharf, ENG
- Full Time
- 11 days ago
Salary
N/A
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Job Description
JOB DESCRIPTION ABOUT US
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
ABOUT THE TEAM
The Critical Facilities Operator position is a Monday – Friday office-based role, working rotational shift pattern of Monday – Thursday (7.00 – 19.00).
As a Critical Facilities Operator in Global security Team, you will manage global critical facility operations and acting as disaster recovery for the main Alarm Monitoring Centre (AMC).
Job responsibilities
Monitor critical facility alarms, ensure a timely response within established SLAs, conduct thorough investigations using CCTV and monitoring applications, and properly close alarms or escalate accordingly.- Be responsible for access control, conducting thorough security checks, accurately logging events, and promptly escalating incidents in accordance with established procedures.
- Conduct alarm testing, identify faults, raise tickets, and follow up until resolved.
- Provide training for stakeholders that are required to cover the Critical Facilities Operator’s role during silent hours, following the training framework
- Be responsible for access control, conducting thorough security checks, accurately logging events, and promptly escalating incidents in accordance with established procedures.
- Escalate application and CCTV outages.
Required qualifications, capabilities, and skills
The ability to work in a fast-paced environment and balance multiple workstreams effectively whilst being proactive in communicating risks and issues and developing appropriate solutions.- Exceptional written communication skills with ability to produce comprehensive reports and briefs at pace
- Excellent communication and customer service skills, confident to present and brief at the highest levels.
- Experience in Incident Management, Security Operations Centres, Crisis Management, or similar function
- Have attention to detail and the ability to follow processes and procedures with the aptitude to identify areas of improvement
- Must be computer literate and able to use Microsoft applications, experience in access control, alarm monitoring, intruder detection, CCTV monitoring applications an advantage.
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.
The Global Security (GS) team protects the firm’s people and assets, ensuring the safety of business operations through the implementation of technology, best-in-class talent and client collaboration. Teams are responsible for developing safety policies and procedures, customer safety, pre-employment screening, fraud investigations and security operations on a global basis.
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