Customer Delivery Drivers – Waitrose Customer Fulfilment Centre (CFC)

Join our team as a customer delivery driver and become the face of outstanding customer service on the road!

We’re looking for candidates that enjoy interacting with new people, like to be active and enjoy the freedom of the open road. If you’re reliable, friendly, and ready to go the extra mile for Waitrose customers, apply now!

Customer Fulfilment Centre for Waitrose, Greenford UB6

Your availability:-

Full Time: 37.5 hours - Any 5/7 days on a rota basis

Working Pattern: Mix days and Fixed hours (37.5 hours per week)

Shifts:

AM shift starting time from 04:30am - 07:30am (allocated)

PM shift starting time from 12:00pm-15:00pm (allocated)

Hourly rate: £13.92 per hour

You’ll need

We would like to hear from you if you have previous customer service experience and/or previously held a driving position.

We’re looking for people who:

• Are over 18 years old who has a full manual UK driving license (for a minimum of 6 months) with no more than 6 penalty points.
• Have excellent customer service skills who enjoys helping people.
• Have excellent communication skills
• Enjoys helping others and working in a team
• Have a great knowledge of the Highway code
• Previous driving experience welcomed.
• Results orientated and can work to schedules
• Understands the basics and importance of Health and Safety procedures
• Able to lift and handle goods
• Can take the initiative and use common sense
• Has a good degree of literacy and numeracy
• Can stay calm under pressure
• Are safe and courteous driver who can deliver our outstanding service right to our customers’ doors, then we want to hear from you!

Within this role, you will:

• Be spending your day greeting and engaging with our Waitrose customer whilst delivering their shopping with a smile.
• Operate your vehicle in a safe, legal and economical manner always.
• Carry out daily vehicle checks accurately and follow correct defect procedures.
• From delivery to fuelling and checking the van for your route or giving a customer a call so they know what time their shopping will arrive, everything we do is with our customers in mind.
• To deal with any queries or complaints in a courteous and efficient manner
• Work towards deliveries in line with key performance indicators (KPI’s)

The role is hands on, will involve heavy lifting/ handling and full of variety. No two shifts are ever the same – customers look for help in all kinds of different ways.

What do we offer?

You'll get lots of other great benefits too:

• Access to onsite discounted Waitrose shop
• 30 minutes unpaid Break
• Modern fleet
• Pension scheme
• Share incentive plan
• Cycle to work
• 28 days inclusive of Bank Holiday entitlement
• Uniform provided
• Training and development from the best in the business to get you up to speed and feeling confident in the role

Training

Candidates must be available to attend 1 week of paid in-house training.

Apply now!

Please be aware that as part of our recruitment process, job offers are subject to a Criminal Record Check and will include a license check, which will be carried out by an external third party. We ask that you have the right to work in the UK and be able to provide these documents at interview.

We are sorry but if you have been disqualified from driving within the last 10 years, we will not be able to accept your application.

So, if you think you have what it takes and want to be part of a supportive and friendly team, we can’t wait to hear from you!

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age

Job Types: Full-time, Permanent

Pay: £13.92 per hour

Expected hours: 22.5 – 37.5 per week

Benefits:

• Canteen
• Company pension
• Cycle to work scheme
• Health & wellbeing programme
• Life insurance

Schedule:

• 8 hour shift
• Day shift

Experience:

• Delivery driver experience: 1 year (preferred)
• Driving: 1 year (required)

Licence/Certification:

• Manual Driving Licence (required)

Work Location: In person

Reference ID: 9395