Job Title: Customer Service Accounts Assistant

Location: Becket House, Worthing

Brand: Leaders Romans Group

Salary: Competitive Salary Package

Hours: Monday to Friday 8:30am to 5:30pm

About the brand:

LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 200 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company.

Job Summary and key responsibilities:

Our Customer Service Accounts Assistants are dedicated to ensuring they are building and maintaining strong working relationships with branch staff and managers to resolve queries in a timely manner. This is a role best suited to someone who enjoys customer service alongside financial administrative tasks to ensure a smooth end-to-end experience for our tenants and landlords.

Key Responsibilities:

• Assisting branch staff with errors on the system and general queries via telephone and Help Desk, within the agreed Service Level Agreement.
• Assisting Landlords with queries via telephone and email
• Reviewing Landlord and Tenant ledgers/accounts.
• Refunding demands and fees generated in error.
• Setting up/amending charges for rent, commission and other fees.
• Transfer of funds to balance ledgers.
• Building strong working relationship with Branch staff and Property Manager

What are we looking for:

• Ability to identify problems and suggest solutions.
• Enjoyment of exceeding customer expectations at all times.
• Investigative, analytical skills.
• Ability to prioritise workloads under pressure.
• A calm, authoritative manner on the phone with excellent communications skills allowing you to discuss queries with landlords when required.
• Ability to be diplomatic.
• Accuracy and attention to detail at all times.
• Organised and methodical approach.
• A passion for getting it right, first time.

What we can offer you:

• Proven track record for career growth and advancement within the company
• Market leading training and ongoing professional development
• Access to a diverse portfolio of properties
• Supportive and collaborative team environment

Benefits:

• Competitive base salary and additional incentives
• Salary sacrifice pension scheme
• Generous Holiday allowance, increasing by 1 day per year based on service with the option to purchase an additional 5 days’ holiday
• Excellent Parental leave and newly introduced Fertility policy
• Staff discounts

Leaders Romans Group are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.

Leader Romans Group does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.