RME Consultants are working with a business in the Chinnor area to find a Customer Service Administrator to join their growing team. Are you a team player who has previous office based experience? THIS ROLE OFFERS CAREER PROGRESSION!

Role: Customer Service Administrator

Salary: £26,000 - £28,000 per annum

Working Hours: Monday - Friday, Full time office based

Contract: Permanent

Location: Chinnor, Oxfordshire

Main Duties for the Customer Service Administrator:

• Oversee and supervise the primary email inbox, promptly addressing customer inquiries, order requests, invoice queries, and contact form submissions.
• Efficiently process customer orders with precision, ensuring accurate data entry into the system.
• Manage the customer support pipeline, creating tickets for queries and swiftly resolving issues.
• Monitor the progress of customer deliveries, providing timely updates and addressing any delays or issues.
• Handle incoming calls from customers, offering professional and courteous assistance while addressing their inquiries and concerns.
• Maintain a comprehensive understanding of our products and services to effectively assist customers.
• Accurately document all customer interactions and resolutions in the CRM system.
• Organise and complete daily tasks on a personal task list promptly.
• Assist the Head of Customer Success with miscellaneous tasks to enhance overall customer satisfaction.
• Aid the GoodsIn department in processing unidentified customer returns.
• Collaborate with the Credit Control department to ensure timely customer payments and address payment-related queries promptly.

Experience requirement for the Customer Service Administrator:

• Demonstrate clear and engaging communication skills with customers, along with strong organisational abilities to manage tasks efficiently and meet deadlines.
• Embrace a proactive attitude, showing enthusiasm for the brand and product range, while prioritising customer needs and delivering exceptional service.
• Exhibit excellent administration skills and attention to detail, while collaborating effectively as part of a team to provide support where needed.

To apply today please contact Georgia on 01865 800675

Please note: Only candidates with the relevant skills and experience will be contacted regarding this position.

If you do not hear back from us within 5 days, you have unfortunately been unsuccessful in your application. Please continue to visit the website for other opportunities.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.

COMG

Job Types: Full-time, Permanent

Pay: £26,000.00-£28,000.00 per year

Schedule:

• Monday to Friday

Application question(s):

• Please confirm if you're available immediately. (if not, confirm your notice)

Work Location: In person