Customer Service Apprenticeship at our Caerphilly Contact Centre

Customer Service Apprentice (Foundational Apprenticeship Level 2)

Caerphilly Head Office

£15,500 plus additional benefits

Great hours Monday to Friday, no evenings or weekend working

Full Time, permanent position

Are you based in or near Caerphilly? Do you enjoy helping customers? Have you just finished your GCSEs or A levels and want to start earning? Or have you always loved Customer Service and want to work towards a qualification in this area? Are you looking for a career rather than a job and willing to start as an Apprentice?

If you answered “Yes” to the above, this is the role you have been looking for! We are phs Group – the leading Hygiene Services provider in the UK. We want someone who enjoys customer service and wants to develop their skills in a contact centre. As a Customer Service Apprentice, you can build a career here at our Head Office in Caerphilly. Let us tell you why you will love it here…

About the role…

We aim to give our customers a great experience every time they contact us. Being able to fix their issues promptly and efficiently really helps us do this. We need someone with a passion for serving customers – a great communicator who enjoys talking with customers and resolving enquiries.

Within our contact centre in Caerphilly, we continue to prioritise customer satisfaction and help our teams to develop the knowledge and skills to give great service. Fixing our customers issues is our priority – the key is to make our customers feel valued and to show that we have customers at the heart of everything that we do.

Are you a great communicator that can absorb and apply information quickly? If yes, you’re just the kind of person we’re looking for - and if you are travelling to work at our Caerphilly office, we have a free on-site car park that will save you a fortune.

Your role as a Customer Service Apprentice at phs Group, and what you’ll need:

• You’ll be talking to our customers every day on our contact centres so will need to be clear, confident, polite, and resilient when it comes to dealing with any difficult queries.
• You’ll need to have strong communication skills - we’re looking for someone who can have great conversations by phone and e-mail.
• Paying attention to detail, organisational skills and accurately following guidelines are vital requirements for this position.
• Basic computer skills are really important too, and we’ll help you learn the rest.
• Most important for us is a can-do attitude, someone who really cares about the work they do for customers and can focus without becoming distracted from the task in hand.

• We have times when it can get busy so it’s important that applicants are willing to learn, happy to adapt to change and are able to switch between tasks if required.

In return for your commitment and expertise as a Customer Service Apprentice at phs Group, you will get:

• A good salary of £15,500 in a permanent full-time position
• Great working hours (36.25 hours a week) with no evening or weekend working
• The opportunity to join a growing team and to develop your career with us
• Training opportunities within the business to expand your skills
• The opportunity to complete the Level 2 Apprenticeship programme with us
• £25 Trustpilot vouchers for receiving 5-star Trustpilot reviews
• 23 days holiday plus bank holidays (31 days in total)
• Buy / Sell holiday scheme
• Amazing employee discounts with major supermarkets and retailers with phsPerks.com
• Free Parking onsite so no parking costs
• Other benefits such as improved parental and paternity leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and the opportunity to join the leading hygiene services provider in the UK

If this sounds like the opportunity you have been looking for, we would love to hear from you. Click Apply now.

About phs:

phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 120,000 customers across 300,000 locations incorporating numerous businesses during its 61 years of business.

Our businesses include: Washrooms, Healthcare, Floorcare, phs Direct and Direct 365, phs Greenleaf, Teacrate, Besafe, Wastekit and Compliance.

At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.