This is a TEMPORARY position lasting 12 weeks

The start date is Friday 24th May 2024

Brief Summary:

• Monthly pay at £11.83 per hour
• Full Time Temporary Contract
• You need to be fully flexible between 8am-5.30pm Monday to Friday and 9am-5.30pm Saturday and Sunday
• Onsite Role in Exeter
• Industry Leading development opportunities – 80% of our Team manager and above positions are hired internally
• Weekly coaching and engagement with your manager and team
• Lifestyle Benefits programme – featuring thousands of discounts

The Role

As a Foundever Customer Service Advisor, you will be handling inbound contact from our client’s customers. They may have queries or concerns about an event ticket purchase; it’s your job to listen and act on the spot, driving the conversation forward to resolve their query, whilst being trusted to make the right decisions. The delivery of those conversations can take a few forms through email and chat - no telephone!

The experiences that the customers have come from the individuality that you bring after getting the proper Foundever training and learning the ins and outs of established procedures, processes, and systems. You will be empowered to use your initiative to provide a resolution for each customer whilst being Creative, showing your commitment and building a connection with every customer you speak to.

What we need from you

• Good communication skills: the ability to clearly and effectively communicate with customers both written and verbally
• Active listening skills: the ability to attentively listen to customers and understand their needs and concerns
• Problem-solving skills: the ability to quickly identify and resolve customer issues or complaints
• Empathy: the ability to understand and relate to the customer's perspective
• Patience: the ability to remain calm and composed
• Adaptability: the ability to handle a wide variety of customer interactions and adjust communication style as necessary
• Positive attitude: the ability to remain positive and upbeat even during difficult customer interactions
• Strong teamwork skills: the ability to work effectively with other agents and support teams

Think you will be a good fit? Start your Foundever Journey and click Apply!

#exegb01

Job Type: Temporary contract
Contract length: 12 weeks

Pay: £11.83 per hour

Expected hours: 37.5 per week

Benefits:

• Canteen
• Casual dress
• Company pension
• Employee discount
• Free parking
• Health & wellbeing programme
• On-site parking

Schedule:

• Day shift
• Weekend availability

Work Location: In person

Expected start date: 24/05/2024