About The Role

Customer Care Advisor

Based at our Head Office in Milton Keynes

Excellent benefits and bonus- Mon – Fri 15:00-20:00

We have an exciting opportunity for a Customer Care Advisor to join our friendly team in a recognized leading brand.

We are looking for an enthusiastic individual with previous experience in a customer complaints related role. The successful candidate will be able to demonstrate first class customer service, an excellent telephone manner and good organisational skills.

Main duties of this role include;

• Taking complaints from Customers via incoming calls, web form or emails via our social media team
• You will be responsible for ensuring all communication records are accurate with sufficient detail
• Request relevant information to be completed by Customers or Franchisees
• Follow up complaints and ensure they are dealt with professionally and timely in line with the department’s service level standard

To be successful for this role, the below experiences is required;

• High standard of written and spoken English
• Previous experience in the customer complaints field – minimum of 1 year’s + experience
• Experience using CRM (Customer Relationship Management) systems
• Proven track record of dealing with complaints despite difficult situations, in a calm and professional manner

During our interview process, you will be required to complete an initial assessment based around logic.

In return Domino’s will provide the opportunity to develop skills and experience with a market leading brand along with a competitive salary and great benefits such as company pension, private medical and dental, discretionary bonus, free parking and of course - discounted pizza!

Domino's Pizza is recognised as the world's leading pizza delivery company. Its expertise and passion for delivering hot and fresh pizzas has earned numerous awards and the loyalty of millions of pizza lovers around the world.

Making around 90 million pizzas a year, Domino’s uses only the freshest, highest quality ingredients. Domino’s Pizza Group constantly invests in technology to make things easier for customers. The Domino’s app has been downloaded almost 17 million times and up to 90 per cent of orders are now placed online.

About Us

Who are we? A forward-thinking, inclusive world's leading pizza company:

Domino's is the world's leading pizza company, with over 1,200 stores across the UK and Ireland. We're committed to using the freshest, highest-quality ingredients to create over 110 million delectable pizzas each year. Plus, we're a tech-savvy bunch – 90% of our system sales come through digital channels, and we have 5.6 million active app customers!

Our mission? To be the go-to choice for food delivery and collection by crafting hot, freshly made pizzas that earn us accolades and the loyalty of millions of pizza enthusiasts worldwide. We're all about innovation, growth, and a commitment to excellence.

Diversity, equity, and inclusion? It's in our DNA:

At Domino's, we embrace the power of diversity and foster an inclusive environment where everyone feels valued, respected, and empowered. We celebrate the uniqueness of each individual, regardless of their identity, background, or any other characteristic. When you join our team, you join a family that welcomes and celebrates authenticity!

Our recipe for success? Our values:

• We do the right thing
• We are one team.
• We love customers.
• We are bold.
• We grow and win together.

If you share our values and are ready to be part of a world-class team that's as passionate about people as we are about pizza, apply now and join the Domino's UK & Ireland family!