Brief Summary:

• Monthly pay at £11.65 per hour
• Full Time Permanent Contract
• You need to be fully flexible between 08:00-19:00 Monday to Friday working 1 in 4 Saturdays 08:00-13:00
• Onsite Training Period of 12 weeks then moving to hybrid work from home
• Industry Leading development opportunities – 80% of our Team manager and above positions are hired internally
• Weekly coaching and engagement with your manager and team
• Lifestyle Benefits programme – featuring thousands of discounts
• Access to Wagestream, the financial well being app with simple-to-use and flexible benefits built around you pay.

The Role

As a Foundever Customer Service Advisor, you will be handling inbound contact from our client’s customers. They may have queries or concerns about a product or service; it’s your job to listen and act on the spot, driving the conversation forward to resolve their query, whilst being trusted to make the right decisions. The delivery of those conversations can take a few forms through voice, email, and chat. The type of customer service you will be asked to do will be explained to you during the Recruitment Process.

The experiences that the customers have come from the individuality that you bring after getting the proper Foundever Training and learning the ins and outs of established procedures, processes, and systems. You will be empowered to use your initiative to provide a resolution for each customer whilst being Creative, showing your commitment and building a connection with every customer you speak to.

What we need from you

• Good communication skills: the ability to clearly and effectively communicate with customers both written and verbally
• Active listening skills: the ability to attentively listen to customers and understand their needs and concerns
• Problem-solving skills: the ability to quickly identify and resolve customer issues or complaints
• Empathy: the ability to understand and relate to the customer's perspective
• Patience: the ability to remain calm and composed
• Adaptability: the ability to handle a wide variety of customer interactions and adjust communication style as necessary
• Positive attitude: the ability to remain positive and upbeat even during difficult customer interactions
• Strong teamwork skills: the ability to work effectively with other agents and support teams

Our Location

Foundever Stratford-upon-Avon is one of the largest providers of opportunities within Stratford-upon-Avon & the Midlands. Situated just a 15 minute walk from the town centre, and 7 minutes from the parkway Train station. We have a casual dress and regular engagement activities throughout the year to reward you for your hard work.

It’s really important you are able to commute to our site so please check the below address before applying: 60 Timothy’s bridge road, Stratford-upon-Avon, Warwickshire, CV37 9HY

Our Employee Value Proposition

Your wellbeing is of the utmost of importance to us and let’s not sugar coat it, trying to resolve customers’ concerns, come up with solutions and hit targets can sometimes feel overwhelming. Here at Foundever, we have a high emphasis on looking after you. We have Mental Health First Aiders, wellbeing champions, an Employee Assistance Program and a global and national calendar of wellbeing activities at your disposal with the aim of making you feel supported and equipped to continue with day-to-day life.

We are a lovely bunch who celebrate difference, and everything that makes our associates unique, by upholding a diverse and inclusive environment in which we can all thrive. Our aim is to make sure everyone at Foundever can be themselves and know they belong.

Think you will be a good fit? Start your Foundever Journey and click Apply!

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Job Types: Full-time, Permanent

Pay: £11.65 per hour

Expected hours: 37.5 per week

Benefits:

• Casual dress
• Company events
• Discounted or free food
• Financial planning services
• Health & wellbeing programme
• Store discount
• Work from home

Ability to commute/relocate:

• Stratford-upon-Avon, CV37 9HY: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Expected start date: 27/05/2024