Role Purpose: Ensure compliance with customs regulations and international trade. Support with the technical aspects of customs operations to deliver high-quality, compliant services meeting client expectations. Contribute to growth of business and support of clients.

Key Areas of Responsibility:

• Serve as the technical liaison for clients, building strong partnerships through regular communication and client visits.
• Stay updated on customs regulations and ensure compliance, fostering a high-performance culture.
• Establish effective communication channels with internal departments and stakeholders, sharing expertise with clients and identifying training needs.
• Support with the streamlining of customs operations to reduce lead times and costs while maintaining compliance.
• Identify opportunities for business growth with existing and prospective clients, working closely with the Operations Manager.
• Attend relevant training to enhance skills and demonstrate flexibility to meet operational and client needs.
• Mentoring and developing customs operation team with provision of technical knowledge.

Deliverables:

• Provision of technical specifications and clear procedures to support the development of client standard operating procedures, work scopes and client milestones.
• Assessing and managing potential risks, oversee the preparation and maintenance of accurate and complete customs documentation, ensuring proper record-keeping to meet regulatory requirements
• Completion of legislative reporting as and when required on behalf of clients.
• Assist clients in their direct or written communication with Customs inclusive of assistance with the preparation of HMRC applications such as AEO, EIDR, End Use, Inward Processing etc.
• Conduct client reviews prior to customs audits to reduce their risk to exposure.
• Quarterly feedback to Operations Manager for client reviews to ensure alignment with contracts and team competencies.

Essential skills and qualifications

· Possess a high level of general education of at least higher grade in Mathematics and English.

· A full understanding and experience of supply chain procedures.

· A strong level of Customs education or equivalent experience with an excellent knowledge of current customs legislation with the ability to advise on complex matters.

· Good commercial and risk awareness.

· Computer literate with an excellent knowledge of Microsoft Office packages.

· The ability to work in a team environment and unsupervised.

· Ability to work to tight deadlines and prioritise workload to meet demands.

· Accuracy, with excellent attention to detail.

· Good communication and interpersonal skills.

· Motivated with the ability to exercise initiative to problem solve.

· Experience exercising discretion and confidentiality with sensitive company information.

· Full UK Driving License essential.

Desirable skills and qualifications

· A degree in a legal or business-related discipline.

· Experience of working in a client focused environment.

· Knowledge of Oil & Gas Industry as well as experience of working with other sectors.

· Experience of delivering training and developing training materials for a variety of skills levels.

The above job description is not an exhaustive list of all the duties that the postholder may be asked to perform: From time to time, the postholder may be required to perform other duties and handle other responsibilities in addition to the above.

Job Types: Full-time, Part-time, Permanent

Expected hours: No less than 21 per week

Benefits:

• Company pension
• Free parking
• On-site parking
• Private medical insurance

Schedule:

• Day shift
• Monday to Friday
• No weekends

Application question(s):

• Which HMRC Authorisations do you feel you have competent knowledge in?

Education:

• A-Level or equivalent (preferred)

Experience:

• CUSTOMS regulatory knowledge/: 5 years (required)

Language:

• English (fluent) (required)

Licence/Certification:

• Driving Licence (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in Oldmeldrum