We currently have an opportunity for an Apprentice Service Advisor to join the team at our Mercedes-Benz Van dealership located in Knowsley!

As part of this role you will undertake a 2 year Customer Service Expert apprenticeship, which will be provided by Mercedes-Benz Training Academy.

The apprenticeship will involve some overnight stays throughout the duration of the course in the Mercedes-Benz Apprentice Academy in Milton Keynes, generally in 1 week blocks, which we will arrange with you. You will have the support of an experienced mentor onsite in Knowsley, as well as the wider team and dedicated time to complete online modules and training.

Upon successful completion of your apprenticeship you will be able to carry out the role of a Service Advisor.

Package Details:

• £6.40 per hour in your first year, after which rate is in line with National Minimum Wage
• Based onsite in Knowsley, with some overnight stays in the Mercedes-Benz Apprentice Academy in Milton Keynes
• 40 hours per week, Monday - Friday, 08:30 – 17:00
• 23 days’ holiday each year plus bank holidays

Benefits:

• Additional leave
• Bereavement leave
• Company events
• Company pension
• Cycle to work scheme
• Discounted car scheme
• Discounted gym membership
• Discounted cinema tickets
• Enhanced maternity pay
• Enhanced paternity pay
• Free eye tests
• Free fruit
• Free menstrual products
• Free on-site parking
• Health Care Plan
• Life assurance
• Long service awards
• Paid volunteer time
• Referral programme
• Sick pay

Key Purpose of the Job:

• To learn and qualify in being a Service Advisor who is responsible for;
• Being the first point of contact for the customer in relation to any service queries or requests
• The quality of the entire preparation and planning process for enquiries across multiple communication channels
• Mediating between the parts warehouse, workshop, customers and other internal departments

Accountabilities and experience you will gain:

• Raising and processing individual and bulk service bookings
• Raising job cards and ensuring all relevant documentation is attached
• Daily job checks
• Welcoming customers in a friendly and professional manner, ensuring a smooth and positive customer journey
• Keeping customers informed of the status of their vehicle and providing advice when needed
• Developing and utilising knowledge of relevant regulations and legislation
• Keeping up to date with the most recent product information
• Making exact cost estimates and fixed prices, where necessary after prior agreement with technical and Workshop Manager
• Entering orders, extensions, sketches of paintwork, etc into systems
• Entering changes to vehicle and customer data into systems
• Filling in worksheets and test sheets relating to the order
• Carrying out quality control with respect to vehicles and orders as part of quality assurance
• Discussing payment with customers and, if necessary, negotiating special prices with Accounts
• Selling/advising on service contracts and seasonal/other services

Skills and Competencies Required:

• GCSE 9 - 4 (A* - C) or Function Skills Level 2 in Maths and English
• Predicted GCSE grades are acceptable - please note the apprenticeship offer is subject to final GCSE results
• First-class customer service skills
• Good telephone answering/interpersonal skills
• Organisational skills
• Problem solving skills
• A willingness to learn
• Good listening skills
• Positive, can do attitude

Additional Information:

• This role is site based, therefore you must be able to commute to site for each scheduled shift
• For more information about apprenticeship pay, please visit: https://www.gov.uk/employing-an-apprentice/pay-and-conditions-for-apprentices
• For more information on Mercedes-Benz apprenticeships, please visit: https://mercedes-benztraining.co.uk/mercedes-benz-academy-programme.aspx

Job Types: Full-time, Apprenticeship

Pay: From £6.40 per hour

Expected hours: 40 per week

Benefits:

• Additional leave
• Bereavement leave
• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Enhanced maternity leave
• Enhanced paternity leave
• Free parking
• Health & wellbeing programme
• Life insurance
• On-site parking
• Paid volunteer time
• Referral programme
• Sick pay

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Work Location: In person

Reference ID: KNV/AppSA/0924