Hybrid – Solihull (2 days per week) with occasional UK travel
Full Time, Permanent
£35,000 per annum plus benefits

Do you have experience analysing large data sets, managing project resources, and driving operational excellence in HR transitions? Serco is looking for a MyHR Transitions and Project Resource Lead to join our team in Solihull.

In this pivotal role, you will be responsible for overseeing the transactional operations for transition projects; managing a team of Coordinators who support the smooth management of TUPE transfers in and out of Serco, and handle data requests related to these transitions. You will also be responsible for the allocation of projects across the MyHR Change Team, ensuring clear visibility of the project pipeline, assigning team resources and managing associated costs.

You will be leading a team of dedicated professionals, driving performance against SLAs and KPIs while continually improving processes and systems for enhanced efficiency.

As part of this you’ll: Engage with UK&E HR stakeholders to ensure all transition needs are met, acting as a key escalation point. Maintain a robust resource plan aligned with the MyHR service project pipeline to ensure optimal utilisation. Lead your team to support key HR transitions, ensuring compliance with TUPE regulations and project milestones. Oversee the daily operations of your team, ensuring clear objectives, managing risks, and identifying development needs. Ensure accurate and timely project tracking and reporting for senior stakeholders. Identify areas for automation to increase team capacity and reduce inefficiencies.

What you’ll need to do the role: Strong data management, analytical, and problem-solving skills. Proven experience building relationships with senior stakeholders and influencing positive outcomes. A customer-focused approach with a history of delivering service enhancements. Advanced skills in MS Office (Teams, Word, Excel, PowerPoint). Knowledge or experience in TUPE transitions or HR transformation is highly desirable.

Why Serco:
Serco’s purpose is to impact a better future - we bring together the right people, the right technology, and the right partners to create innovative solutions that deliver positive impact and address some of the most urgent and complex challenges facing governments globally. Our services are powered by more than 50,000 colleagues working across multiple sectors including defence, space, migration, justice, healthcare, transport, and customer services in four regions: UK & Europe, North America, Asia Pacific, and the Middle East.

In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement, and development won’t be hard to find. You'll also work with great people. You’ll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.

What we offer: 25 days annual leave plus bank holidays. Annual leave purchase scheme. Up to 6% contributory pension scheme Flexible working options. A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality. A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more. A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco. A safe and supportive culture. A company passionate about diversity and inclusion.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.