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Non NHS Banding
Main area
Call Handling
Grade
Non NHS Banding
Contract
Permanent
Hours
Full time
Part time
Job ref
Site
Technology House
Town
Bedford
Salary
£11.44 - £15.03 further details can be found on the Job Description
Salary period
Hourly
Closing
When patients are ill and need the right medical attention, HUC provides the NHS 111 and Out of Hours GP service to 4.5 million patients across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex and the Southwest.
We are particularly interested to hear from candidates who can work evenings and weekends.
Training is for 6 weeks, Monday - Friday 9am-5pm, full attendance is required. Training is paid.
HUC is thriving, and continued growth has enabled us to expand and diversify our service offering. The role of a 111 Call Handler plays an important part of our operation and if you are ambitious there are lots of opportunities for you to develop your skills and explore other avenues within our organisation.
As an NHS 111 Call Handler you will be the first point of contact for patients, their relatives and healthcare professionals managing urgent and non- urgent cases when they call for medical advice.
Using the NHS Pathways software, you will be charged with assessing the patients condition and ensuring they are directed to the most appropriate healthcare professional or service including advice on how to manage their symptoms at home.
In this role you will be trained to use advanced listening and probing skills, to ensure that every patient is provided with clear advice and signposted correctly.
NHS Pension Scheme (approx. 20% employer contributions)
Travel and expenses scheme.
Career opportunities.
Training and development opportunities.
Access to employee perks and discounts through our Heroes hub employee benefit & wellbeing site.
Employee Assistance Programme.
For a full job description and full person specification, along with more details about our organisation, please see attached documentation,
Essential criteria
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