Job Description

Are you passionate about retail and client experience?

Do you have strong communication and interpersonal skills?

Are you highly organised and have a strong work ethic?

We are looking for a Retail Operations Coordinator to join our Retail Operations team. You will be supporting to refine and streamline how Retail Showrooms operate. You will support the role out of new initiatives, obtaining feedback & looking for opportunities to support Retail to run as smoothly as possible. Working with values as part of the wider Retail Operations team.

There will be general business as usual activities once initiatives are rolled out that you will take on and these will change over time making this role exciting and evolving.

The role is fast paced and dynamic therefore you must ensure you are confident in building excellent relationships to create and drive new opportunities within your team.

About You

• Passionate about retail and ensuring that the end client is at the heart of everything you do
• Highly organised with a strong work ethic
• Excellent interpersonal and influencing skills
• Ability to be flexible, managing priorities and achieving deadlines.
• Enjoy working cooperatively
• Strong communication skills
• Good knowledge of business practices in a retail environment would be desirable

About us

Did you know we're a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the United States. We're the UK's leading luxury watch specialist in the UK with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK, US and Europe, including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven-e-commerce websites!

Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.

Watches of Switzerland Group has moved our headquarters to a new, state-of-the-art office in Carlton Park, Leicester. The new 75,000 square foot office is located just outside of Leicester city centre and is home to over 500 employees. Surrounded by 32 acres of woodlands with facilities such as a mini market, team lounges, a multi-faith room and a parent room.

Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.

Some of our benefits

• Holiday Purchase Scheme
• 24/7 Employee Assistance Programme
• 24/7 Virtual GP service
• Share Save Scheme
• Enjoy your Birthday Off
• Free Wellbeing Tools
• Generous Discount Scheme
• Enhanced Maternity Pay