ACE Sameday Couriers is a leading supplier of direct delivery, dedicated vehicle, sameday courier services. Based in Castle Donington our vehicle fleet from Caddy vans to 18T trucks covers the whole of the UK daily. Due to continuing growth, we are looking for an additional member of our operations team to fill the role of Sameday Transport Operations Co-ordinator.

Working alongside our Operations Manager, Courier Controller and Operations team you will help to organise all aspects of deliveries and collections for clients and couriers alike, whilst troubleshooting and maintaining operational standards as appropriate. This position involves:

• Sourcing, negotiating for and organizing both outbound loads and backloads/return loads, through on-line platforms, direct email and phone contacts.
• Working closely alongside our Courier Controller, as a crucial part of our Operations team, to ensure effective and profitable use of vehicle resources in a fast-paced environment
• Dealing with operational queries and issues arising.
• Issuing quotes, taking telephone and online bookings accurately and dealing with queries from clients and couriers alike. Our customer base covers all industry sectors from one-man enterprises to household name Blue Chip multinationals.
• Ensuring couriers comply with all relevant, current legislation, assisting with vehicle and driver administration and supporting the daily function of our busy office.
• Working closely within the operations team to cover holidays and sickness absence.
• Completing related office administration tasks when required.

Key skills required for the role:

• Strong communication skills, both verbal and written, when dealing with clients and colleagues.
• Lively personality with good relationship building and people skills.
• Proactive outlook, forward thinking with good vision and planning skills
• Flexible approach to work and being prepared to take on and switch between a variety of tasks.
• Computer literacy, with the ability to use Microsoft Office to a high standard. Full training will be provided for our in-house booking system – ACI by DA Systems.
• You must be highly organised, with good attention to detail, and a logical thinker with the ability to multitask and prioritise when working under pressure.
• Good geographic knowledge of the UK is an advantage.
• Ability to work closely within our friendly team, whilst assuming responsibility for key aspects of the role with an ability to work on your own initiative without constant supervision.
• A strong background in UK road transport operations – ideally in the sameday courier field.
• A good telephone manner is essential.

In return we offer:

• Salary: £30,000 per annum with annual performance related bonus
• Hours of work (100% office based) Monday-Friday 09:00-18:00
• 33 days holiday per year
• Full company pension scheme
• An opportunity to join the core of our business in our lively and cohesive operations team.
• A fast paced and stimulating working environment in our modern, air condition offices.
• Free uniform provided.
• Free on-site car park

Please submit your current CV and a covering letter detailing previous work experience and explaining how you could contribute to the ongoing growth of our business.

Job Types: Full-time, Permanent

Pay: £30,000.00 per year

Additional pay:

• Yearly bonus

Benefits:

• Company pension
• Free parking
• On-site parking

Schedule:

• Monday to Friday
• No weekends

Ability to commute/relocate:

• Castle Donington: reliably commute or plan to relocate before starting work (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person

Reference ID: 23082024 Transport Ops