Our office was established in 2015 and our mission is to brighten the lives of seniors giving them a sense of purpose, wellbeing & worth. This role will play a vital part ensuring that our clients receive the best in class quality care and support the growth of our business.

Home Instead Home care are a locally owned family business, we are looking for an organised professional who can assist with the following duties. You will perform a variety of duties in the coordination of scheduling service for clients whilst providing the highest quality of service to clients

• Paid ongoing training and development plus fully funded
• Company Pension scheme
• Fantastic career progression opportunities in a growing business
• Free and confidential 24/7 Employee Assistance Programme
• Referral scheme and employee recognition, enabling you to earn rewards bonuses
• Free DBS
• Work phone and laptop
• Bonus scheme
• Company events
• Birthday Day off
• Work life balance
• Home Instead are a Real Living Wage Employer
• Awarded the Top 20 recommended Homecare award for the last 7 years in a row.
• Recent CIW inspection report recorded excellent management and well run organisation.

The Role

• Understand and build effective and efficient schedules around our clients and Care Professionals.
• Ensure schedules are prepared, considering travel time, holidays, training and last-minute cancellations.
• Be responsive to changes in the schedule and liaise with relevant team members.
• Match Care Professionals to new clients in conjunction with client services team and arrange/conduct introductions.
• Ensure client schedules are matched to their needs, with the same Care Professionals and the same times each week, where possible.
• Develop excellent relationships with both clients and Care Professionals so both can enjoy positive experiences.
• Work with the recruitment team to ensure sufficient current and future staffing levels are met.
• Work with the Care Team to ensure new and existing care packages can be resourced and scheduled on a timely basis.
• Add and maintain all client and Care Professionals information onto to the electronic scheduling system.
• Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.
• Participate in shared on-call duties as required.

Carry out any other duties deemed necessary for the successful operation of the business

• L3 QCF Heath & Social care

Overview: We are seeking a highly organized and detail-oriented individual to join our team as a Scheduling Coordinator. As a Scheduling Coordinator, you will play a crucial role in managing and coordinating schedules for our clients and employees. This is a full-time position based in our office.

Essential

• L2 QCF Health & Social care
• Drivers Licence with own transport.
• Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and CRM software with the ability to learn and adopt new technologies where appropriate.
• Highly resilient and positive with excellent communications skills.
• Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure.
• Team player with strong interpersonal skills with the ability to build rapport quickly.
• Excellent attention to detail with the ability to multi-task.
• Logical and analytical with the ability to work on own initiative and meet deadlines.

If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.

We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.