What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

Distinguished as No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine.

Start YOUR career with DHL today…

Hours: Monday-Thursday 19:00-05:30 (flexibility required)

Location: DHL Aviation at East Midlands Airport

Grade: LL

Department: Learning & Development

DHL is the most international company in the world with a global network in over 220 countries and territories across the globe, and a workforce exceeding 500,000 employees serving 2.8 million customers worldwide. We pride ourselves on our inclusive and diverse workforce, as demonstrated through our initiatives such as DHL4All.

As DHL continues to grow, we’ve an excellent variety of employee benefits available! These include:

• Competitive salary, including unsociable hours shift allowance
• Annual bonus up to 5% (depending on company performance)
• Free onsite parking
• My DHL Rewards (discount, saving, cash back at over 3000 retailers)
• Pension Scheme with up to 6% company contribution
• DHL Share Purchase Plan (after 3 months)
• Private Medical Scheme (after 12 months)
• Access to Occupational Health
• Enhanced Maternity pay (after 12 months)
• Cycle to Work scheme
• CIS Induction – a week’s all expenses paid induction to our Company Values!
• HealthyMinds – Employee Assistance Programme

Key responsibilities:

• Supervise day to day activities of the Ramp training teams at EMA & LHR
• Carry out regular one to ones with direct reports
• Support where required with delivery of training events (qualification restrictions may apply)
• Plan future courses liaising with Ramp Supervisors and Managers.
• Control the training feedback process
• Manage the improvements identified through the feedback process.
• Monitor and manage performance KPI’s
• Carry out training observations and quality assurance checks on training delivery.
• Motivate, coach and support staff at all times to develop high performing teams through active leadership and defined team and individual expectations.
• Drive participation in Employee Opinion Survey and contribute to follow up actions.
• Identify training requirements.
• Champion organisational initiatives; CIS, CIM, Performance Dialogue Boards
• To maintain training and ensure compliance.
• Introduce Team KPI’s.
• Manage performance of the training team

You’ll bring to this role:

• Sound knowledge of Ramp/Sort operations at an airport.
• Excellent Communication and interpersonal skills.
• Training experience preferred
• Patient and approachable.
• Self-motivated with ability to motivate staff.
• Prioritise workload of self and others.
• Able to make ‘dynamic’ decisions.
• Have good planning and organising skills.
• Able to interact with staff from other departments.
• Ability to build commitment and maximise team performance by providing direction, support and leadership for a group, inspiring them to achieve high standards of performance.
• Must meet criteria for issue of an Airport Pass.
• Must hold a full driving license.
• A safety first attitude. You must conduct yourself in an orderly manner within the workplace, ensuring that correct uniform and PPE is worn when required.

Applications: To apply for the position, please submit your CV detailing your full and complete 5 year history including employment, education and any gaps of unemployment longer than 28 days. Please note, if you are an internal applicant you are required to let your manager/supervisor know that you are applying for a new position.

Closing date: Wednesday 7th August 2024

Our recruitment process at DHL Aviation

From a candidate who has identified an exciting opportunity to join us and make a real difference, to becoming an established team member connecting people and improving lives, we want to ensure your journey is as smooth and enjoyable as possible. We ask competency-based interview questions to keep our recruitment processes fair and consistent, so please be ready to share your experiences and achievements with us! We also understand recruitment is a two-way process, so we’d ask that you share any feedback and ask questions along the way to ensure we are the right fit for you.

Next steps: Once you have applied for a role, an email confirmation will be sent to you to let you know we have received your application. A member of our HR Recruitment team will then be in touch with the outcome of your application, which may include a short pre-screening conversation. If you have any queries regarding the recruitment process or for more information on our roles, please contact us via [email protected]

Please note: Due to the nature of our business we are regulated by the CAA (Civil Aviation Authority), therefore it is compulsory for all applicants to provide a full 5 year employment history. In addition to this, we are required to carry out a Criminal Record check.