Customer Service Administrator

Location: Milton Keynes (MK4 3FU)
Contract Type: Permanent
Hybrid working - 3 days in office

DHL, an award-winning leading supply chain business is seeking a Customer Service Administrator, to deliver an efficient and accurate HR and pay administration service to employees and line managers for all activities associated with the employee lifecycle.

This role aims to provide timely and relevant information and advice, when requested, to employees, managers and external parties, within agreed parameters in order to maximise customer efficiency, effectiveness and confidence.

WHAT DOES THE ROLE ENTAIL?

• Administer HR and pay administration activities associated with the employee lifecycle, across all business lines within agreed procedures, standards and timescales, complying with all statutory requirements.
• Provide consistent HR and pay advice, support and resolution to managers, employees and external parties, within agreed parameters in order to maximise customer efficiency, effectiveness and confidence.

• Ensure the correct escalation of queries or cases to the Specialist teams or Subject Matter Experts.
• Maintain team and customer relationships through advice, support and continuous improvement, providing a great experience first time, every time.
• Promote a culture where line managers are aware of and own issues within the business.
• Support the development and implementation of the appropriate policies, and framework to address issues.

WHAT DO WE NEED FROM YOU?

• Self-motivated, well-organised, adaptable, and resilient.
• Responds to challenging priorities with a sense of urgency and pace.
• Ability to work well under pressure
• Ability to display initiative to resolve problems
• Able to fully utilise standard Microsoft Office products and the application of Oracle, HR systems and workflow/case management
• Admin or HR experience

WHY CHOOSE US?

As well as competitive pay rates, you will be entitled to an award-winning range of benefits including:

• Free confidential 24/7 GP service
• Hundreds of discounts (including retail, childcare + gym)
• Affordable loans & enhanced pension scheme
• 24/7 employee support service for you (+ family) with access to free counselling and much more: https://careers.dhl.com/global/en/dsc-benefits

OUR APPROACH TO DIVERSITY & INCLUSION

We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. Find out more about our global approach to Diversity, Equity, Inclusion & Belonging: https://careers.dhl.com/global/en/diversity

BE AN ESSENTIAL PART OF EVERYDAY LIFE

DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers.

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